Transversal Functions
TRANSERVAL FUNCTIONS
Our cross-functional teams play an essential strategic role in the smooth running of CLAP Partners. These teams ensure the optimal management of resources, and guarantee that each department has the tools and skills it needs to achieve its objectives. They work closely with all business units, whether through rigorous financial management, an innovative marketing strategy, high-performance IT solutions or personalized HR support.
SALES
When a call for an offer is received, they are responsible for ensuring that the sales process runs smoothly, that the offer is delivered, and that a link is established with the client prospect, our partners, and our experts. As a multi-skilled person, they know our products and our DNA, participate in marketing actions, prospect new customers, and negotiate new contracts.
CUSTOMER SUCCESS MANAGERS
They support his customers as a strategic advisor, offering them a global, cross-functional vision of their projects. Their role is to maximize the adoption of solutions through a proactive commitment to customer satisfaction. As a single point of contact, they provide personalized assistance and in-depth post-project follow-ups to optimize the effectiveness of the solutions implemented.
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